Refund & Cancellation Policy

1. Cancellation Policy

You may cancel your order before it is dispatched or prepared for collection. To request a cancellation, please contact us immediately after placing your order via the Contact Us page.

Orders that have already been dispatched, prepared for delivery, or handed over for self-collection cannot be cancelled.

2. Refund Eligibility

Refunds are applicable in the following cases:

• Order cancelled before dispatch (full refund)
• Item received in damaged or defective condition (full refund or replacement)
• Item delivered is materially different from what was ordered (full refund or replacement)
• Order cancelled by Devta Kala Kendra due to non-availability (full refund)

Refunds are not applicable for:

• Perishable items (food, flowers, garlands) once delivered
• Digital services or bookings once availed
• Items damaged due to misuse after delivery

3. Refund Process

Approved refunds will be processed within 5–7 business days to the original payment method. Bank processing times may add 2–3 additional days. Razorpay will process the refund to your UPI/card/bank account as applicable.

4. How to Request a Refund

To request a refund, please contact us at the details on our Contact Us page, providing your order ID and reason for refund. We will respond within 2 business days.

5. Damaged Items

If you receive a damaged item, please photograph it and contact us within 48 hours of delivery. We will arrange for a replacement or full refund after verification.